FAQ


To the buffalo
Why meat from Italy?
Together with our partners, we are committed to raising male buffalo in Italy with great passion and dedication. Since the young animals don't provide milk for mozzarella production, they were previously killed immediately after birth. To spare the animals this fate, we see it as our goal to contribute to sustainable meat consumption and natural animal husbandry, so that every gourmet can experience and appreciate meat. You can find detailed information about our company history here. here.
How and where do the buffaloes live?
For a long time, we searched for suitable partners to source the best, most natural, and highest-quality premium buffalo meat. We have now secured the world's most renowned buffalo breeders as exclusive partners in Germany, Italy, and Argentina. Our partners place the highest priority on treating and raising the buffalo in a stress-free environment and according to the highest standards.
What does buffalo meat taste like?
Buffalo meat has been enjoyed worldwide for centuries and is considered an absolute delicacy. Compared to other red meats, buffalo meat impresses with its uniquely aromatic flavor, characterized by fresh grasses and herbs. Unlike beef, buffalo meat is less flavorful than the fat itself. Due to the gentle rearing of the buffalo and their natural feeding, the meat remains juicy and full-flavored during preparation, despite the low intramuscular fat content.
What do you offer from the buffalo?
Since we don't just offer prime cuts, we follow the "nose-to-tail" principle by processing the entire buffalo in our factory. Our exquisite premium buffalo meat is becoming increasingly established in our region and is now enjoyed in upscale restaurants and hotels, as well as by gourmets at home. We are continuously expanding our range of delicacies. In addition to meat cuts, you'll also find delicacies such as buffalo Maultaschen (ravioli) and buffalo sausages. Feel free to browse our current selection.
What do the nutrients of buffalo meat look like?
Scientific analyses show that buffalo meat contains significantly more protein and a lower fat content than other red meats. In addition to a very good ratio of omega-3 to omega-6 fatty acids, buffalo meat provides a disproportionately high amount of iron.
What is recommended as a good start for first-time buyers?
To get started, we recommend our Tasting Box, which contains an exclusive selection of the finest buffalo cuts and offers the perfect entry into the world of buffalo meat.
Order & Delivery
What payment options do I have?
- Paypal
- Twint
- Credit card
- Google Pay
- Apple Pay
- Shop Pay
Where and when can I order?
Our complete product range is available around the clock in our online shop.
Ordering by mail or telephone is NOT possible for technical reasons.
How long does the delivery take?
The delicacies are on the road for less than 24 hours and are delivered between 8:00 a.m. and 5:00 p.m.
How long in advance do I have to order?
We don't require any lead time for your order! If you place your order before midnight, we can deliver the next day. Available delivery days are Tuesday, Wednesday, Thursday, and Friday.
Is there a sales shop?
We currently do not have a sales shop in Switzerland, which is why all products can only be purchased online and are delivered by refrigerated express shipping.
Shipping & Returns
Can I order the meat frozen?
Our meat is individually cut and packaged fresh on the day of shipment, and shipped immediately afterward. This exception applies to minced meat products and our Maultaschen (ravioli). Upon request, we are happy to deliver your entire order frozen.
What does shock freezing mean and what are the benefits?
In short: rapid freezing for maximum freshness. During shock freezing, the meat is frozen very quickly at approximately -40 degrees Celsius. This process is significantly gentler than conventional freezing. During shock freezing, the water contained in the meat expands. This results in only very small ice crystals forming between the cell walls, which do not damage the meat's cell membrane. This significantly reduces moisture loss and thus keeps the meat juicier.
We are happy to deliver orders shock-frozen on request.
How are the shipping costs made up?
Our team takes the utmost care to ensure safe express delivery of fresh meat. A specially designed, highly insulated cooler, reusable cooling pads, and our high-quality vacuum packaging ensure the utmost freshness for your ordered buffalo delicacies. Each package is packed and inspected by hand and then delivered directly to your door via express delivery.
What do I do with the shipping packaging?
Our coolers are foldable for easy storage. They can also be used on your next shopping trip to insulate your products on the way. Our ice packs can also be stored in the freezer and reused.
Is there a minimum order value and what are the shipping costs?
The minimum order value is 59.90 CHF, with delivery costs of 14.90 CHF. Delivery is free for orders over 150.00 CHF.
Do I receive a shipping confirmation?
After placing an order, you'll receive an order confirmation by email immediately. Since we only ship by express delivery, there's currently no way to track your order using a tracking number. It's extremely important to us that your order arrives safely on the agreed delivery date.
delivery
What can I do if I am unable to attend the selected delivery date?
If this is already known during the ordering process, there is the option of specifying a storage location in the order comments field, e.g. neighbor, carport, behind the garbage can, etc.
Alternatively, simply send an email to info@bueffelbill.com contact us!
I won't be home when the delivery is made. What now?
Please ensure that someone is available to accept the package on the selected delivery date or that a drop-off location has been specified. Since this involves refrigerated fresh goods, redelivery cannot be guaranteed. Our logistics partner may attempt to contact you by phone or leave a notification card in your mailbox if the goods were delivered to a neighbor or left at an agreed-upon drop-off location, such as a garage/carport, etc. Therefore, please ensure that someone is available at the provided telephone number.
In order to avoid further costs, the desired delivery date should be chosen so that the order can be accepted safely.
Is holiday delivery possible?
Public holidays are excluded from our shipping and delivery times. We cannot guarantee delivery on a public holiday within the scope of the calculated shipping costs.
Possible holidays should be considered when choosing the delivery team.
What are the delivery times?
Switzerland: 8:00 a.m.-5:00 p.m.
* Info: On upcoming holidays such as Easter and Christmas, the actual delivery time may differ from the above mentioned delivery time.
Preparation & Storage
Can I freeze the meat?
Yes, buffalo meat is easy to freeze.
How do I thaw properly?
The most gentle way to thaw meat is to remove it from the freezer and place it in the refrigerator well before cooking and let it thaw slowly. If you need to thaw more quickly, we recommend gently thawing the meat in its packaging in cold water.
How do I store the meat properly?
A temperature of 0-2 degrees Celsius is optimal. If this isn't possible, the meat should be stored in the refrigerator at a temperature of 3-4 degrees Celsius.
How do I prepare the meat properly?
As a rule, you will find a preparation recommendation for each of our meat products on the product page. You can find even more inspiration in ourRecipes.
When should I take the meat out of the fridge?
The meat should be taken out of the refrigerator and unwrapped one to two hours before cooking to allow it to slowly come to room temperature. This reduces the tension in the meat that develops during roasting or grilling, resulting in more tender meat.
MHD-how long can the meat be kept?
Our Meat usually lasts at least 12 days.
Buffalo mozzarella usually has a minimum shelf life of about 2 weeks.
Our Minced meat products have a minimum shelf life of approximately 5-6 days.
The exact best before date is (also for all other products) on the packaging visible.
Discounts & Coupons
How do I redeem a voucher?
On the last page of the order, there's a voucher code field where you can enter a voucher code and activate it by clicking "Redeem." The voucher code is immediately recognized by the system and deducted from the total amount before completing the order.
Vouchers can only be redeemed before completing the order process. Subsequent payment is not possible for technical reasons.
Can I give away a voucher?
Of course, gift vouchers can be purchased in our shop and easily printed out at home.
Can different coupons and discounts be combined?
No, different coupons and discount codes cannot be combined.
customer account
I forgot my password. What now?
If you no longer know your password, click on "Forgot password" when logging into your customer account. You can request a new password there.