FAQ
To the buffalo
Why meat from Italy?
Together with our partners we fight with a lot of passion and passion for the rearing of male buffalo in Italy. Since the young animals do not provide milk for mozzarella production, they have so far been killed immediately after birth. In order to spare the animals this fate, we see it as our goal to make a contribution to sustainable meat consumption and natural animal husbandry, so that every gourmet gets to know and appreciate the meat. You can find detailed information on our company's history Here.
How and where do the buffaloes live?
For a long time we were looking for suitable partners to find the best, most natural and high quality premium buffalo meat. In the meantime we have won the world's most renowned buffalo breeders as exclusive partners in Germany, Italy and Argentina. Our partners put the highest priority on treating and growing up the buffalo stress-free and to the highest standards.
What does buffalo meat taste like?
Buffalo meat has been enjoyed worldwide for centuries and is considered an absolute delicacy. Compared to other red meats, buffalo meat impresses with its unique aromatic taste, which is characterized by fresh grasses and herbs. In contrast to beef, buffalo is less the fat than the meat itself. Due to the gentle rearing of the buffalo and the natural feeding, the meat remains juicy and strong in taste during preparation despite little intramuscular fat.
What do you offer from the buffalo?
Since there are not only precious items for us, we follow the “nose-to-tail” principle by processing the entire buffalo in our manufactory. Our exquisite premium buffalo meat is increasingly establishing itself in our latitudes and is now enjoyed in the upscale gastronomy and hotel industry, as well as at home with gourmets. We are continuously expanding our delicacies. In addition to the meat cuts, you will also find delicacies such as buffalo Maultaschen and buffalo sausages. Feel free to visit our current range.
What do the nutrients of buffalo meat look like?
Scientific analyzes show that buffalo meat contains significantly more protein and a lower fat content than other red meats. In addition to a very good ratio of omega-3 to omega-6 fatty acids, buffalo meat provides a disproportionately high iron content.
What is recommended as a good start for first-time buyers?
To get started, we recommend our Tasting Box, which contains an exclusive selection of the finest buffalo cuts and offers the perfect entry into the world of buffalo meat.
Order & Delivery
What payment options do I have?
- Paypal
- Twint
- Credit card
- Google Pay
- Apple Pay
- Shop Pay
Where and when can I order?
Our complete range is available around the clock in our online shop. We ship imm on Wednesdays.
Ordering by mail or telephone is NOT possible for technical reasons.
How long does the delivery take?
We currently ship once a week, every Wednesday. For this reason, Thursday can be selected as the desired delivery day. The delicacies are on the road for less than 24 hours and are delivered to Switzerland between 8 a.m. and 5 p.m.
How long in advance do I have to order?
We don't need any lead time for your order! If you order before 2 a.m., delivery is possible the next day. The delivery days available are Tuesday, Thursday and Friday.
Is there a sales shop?
We currently do not have a sales shop in Switzerland, which is why all products can only be purchased online and are delivered by refrigerated express shipping.
Shipping & Returns
Can I order the meat frozen?
Our meat is individually freshly cut and packaged on the day of dispatch, and shipping takes place immediately afterwards. Products made from chopped meat and our Maultaschen are excluded from this. On request, we are happy to deliver the entire order frozen.
What does shock freezing mean and what are the benefits?
In short: quick cold sleep for maximum freshness. When the shock frosts, the meat is approx. -40 degrees Celsius frozen in a very short time. This process is much gentler than conventional freezing. During shock freezing, the water contained in the meat expands. As a result, only very small ice crystals form between the cell walls, which do not damage the cell membrane of the meat. As a result, the meat loses significantly less moisture and thus remains juicier.
We are happy to deliver orders shock-frozen on request.
How are the shipping costs made up?
Our team takes the greatest care to ensure the safe express delivery of fresh meat. A very well insulated special cool box, reusable cooling pads, as well as our high-quality vacuum packaging ensure the greatest possible freshness of your ordered buffalo delicacies. Each package is packed and checked by hand and then delivered directly to the front door by express delivery.
What do I do with the shipping packaging?
Our cool boxes can be folded up and are therefore easy to stow away. Optionally, they can be used on the next purchase to isolate the products accordingly along the way. Our refrigerated batteries can also be stored in the freezer and reused.
Is there a minimum order value and what are the shipping costs?
The minimum order value Is 59.90 CHF, the delivery cost is 14.90 CHF. From an order value of CHF 150.00, delivery is free of charge.
Do I receive a shipping confirmation?
After an order is placed, an order confirmation is sent directly by email. Since we only deliver by express delivery on the desired date, there is currently no possibility of tracking the goods with a tracking number. It is extremely important to us that the order arrives safely on the agreed delivery date.
delivery
What can I do if I am unable to attend the selected delivery date?
If this is already known during the ordering process, there is the possibility of using a storage location in the comment field of the order, e.g. Neighbor, carport, behind the garbage can etc. to specify.
Alternatively, simply contact us in good time by email at info@bueffelbill.com!
I'm not at home for delivery. What now?
It should be ensured that someone can receive the package on the selected delivery day or that a storage location is fixed. Since it is chilled fresh produce, a new delivery cannot be guaranteed. Our logistics partner may be Try to contact us by phone or leave a notification card in the mailbox, provided that the goods have been handed in to the neighbor or at an agreed storage location, such as. Garage/carport etc. Was filed. It should therefore be ensured that someone can be reached at the telephone number provided.
In order to avoid further costs, the desired delivery date should be chosen so that the order can be accepted safely.
Is holiday delivery possible?
Holidays are exempt from our shipping and delivery times. We cannot guarantee delivery on a public holiday within the calculated shipping costs.
Possible holidays should be considered when choosing the delivery team.
What are the delivery times?
Switzerland: 8:00 a.m.-5:00 p.m.
* Info: On upcoming holidays such as Easter and Christmas, the actual delivery time may differ from the above mentioned delivery time.
Preparation & Storage
Can I freeze the meat?
Yes, buffalo meat is easy to freeze.
How do I thaw properly?
The gentlest way to defrost the meat is to put it from the freezer in the refrigerator for a long time before preparation and let it thaw there slowly. If it has to be faster, we recommend gently thawing the meat in the packaging in the cold water.
How do I store the meat properly?
Optimal is a temperature of 0-2 degrees. If this is not possible, it is best to store the meat in the refrigerator at a temperature of 3-4 degrees Celsius.
How do I prepare the meat properly?
As a rule, there is a preparation recommendation for each of our meat products on the product page. There is even more inspiration in ours Recipes .
When should I take the meat out of the fridge?
The meat should be removed from the refrigerator one to two hours before preparation and unpacked so that it slowly reaches room temperature. This reduces the tension in the meat that arises during roasting or grilling. The result is a more tender meat.
MHD-how long can the meat be kept?
OurMeatIs usually kept for at least 12 days.
Buffalo mozzarella Usually has a minimum shelf life of around 2 weeks.
OurMinced meat productsHave a minimum shelf life of about 5-6 days.
The exact best-before date is (also for all other products) On the packaging Can be seen.
Discounts & Coupons
How do I redeem a voucher?
On the last page of the order there is a coupon code field in which a voucher code can be entered and activated by clicking on “Redeem”. The voucher code is immediately recognized by the system and deducted from the total amount directly before the order is completed.
Coupons can only be redeemed before the order process is completed. Subsequent billing is not possible for technical reasons.
Can I give away a voucher?
Of course, gift vouchers can be purchased in our shop and easily printed out at home.
Can different coupons and discounts be combined?
No, different coupons and discount codes cannot be combined.
customer account
I forgot my password. What now?
If you no longer know your password, click on “Forgot your password” when logging in to the customer account. Here you can request a new password.