Shipping policy
AVAILABILITY OF GOODS
Büffel Bill is entitled to withdraw from the contract if Büffel Bill is not supplied correctly and/or on time by its suppliers. However, there is no right to withdraw if Büffel Bill is responsible for the unavailability of the goods. The customer will be informed immediately of the unavailability of the goods. Any consideration paid by the customer will be refunded immediately.
DELIVERY TERMS
Unless otherwise agreed, delivery will be made to the delivery address specified by the customer.
Fresh products that require refrigeration are only delivered in Germany, Belgium, Luxembourg, the Netherlands, Austria and Switzerland, as this is the only way to ensure compliance with the cold chain. For fresh products that require refrigeration, Büffel Bill GmbH only guarantees compliance with the legally prescribed maximum temperatures if the customer selects the "express package" shipping method and then only if the first delivery attempt of the ordered fresh products to the specified delivery address is successful. You can find more information about fresh products that require refrigeration in the freshness guarantee.
Büffel Bill is entitled to make partial deliveries as long as this is reasonable for the customer. In the case of partial deliveries, the customer only has to pay the shipping costs that would have been incurred if the entire ordered goods had been delivered.
If present, only the customer himself or an adult authorized by him to accept the delivery is authorized to accept the delivery of the goods. The customer indemnifies Büffel Bill against claims by third parties arising from the violation of this obligation.
If the customer defaults on acceptance or culpably violates other obligations to cooperate, Büffel Bill is entitled to demand compensation for the resulting damage, including any additional expenses. Further claims remain reserved.
Shipping is via Post CH.
Possible delivery days are Tuesday, Wednesday, Thursday, and Friday. You can select your preferred delivery date in the shopping cart.
The delicacies are on the road for less than 24 hours and are delivered to Switzerland between 8 a.m. and 5 p.m.
The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the time when the customer is in default of acceptance.
PRICES, MINIMUM ORDER VALUE, COSTS
The prices valid at the time of the order apply. All prices include the applicable statutory VAT.
The minimum order value to Switzerland is 59.90 CHF, the delivery costs are 14.90 CHF.
For orders over 150.00 CHF, delivery to Switzerland is free of charge.
The shipping costs depend on the customer's place of residence, the order quantity and the selected shipping method and will be displayed to the customer during the ordering process.
In case of cancellation of the contract according to 3 of the General Terms and Conditions, the customer is obliged to bear the regular costs of return if the goods delivered correspond to those ordered.
PAYMENT TERMS
The purchase price is due for payment upon conclusion of the purchase contract.
Customers can pay via PayPal, credit card, Klarna invoice, or TWINT. Further information on the individual payment methods can be found in the payment information.
There is no possibility of a discount deduction.
In the event of a direct debit being non-payment or returned, the customer hereby irrevocably authorizes their bank to inform Büffel Bill of their name and current address. Büffel Bill may claim any returned direct debit fees charged to Büffel Bill for reasons attributable to the customer.
PayPal
After confirming the purchase, the customer will automatically be transferred to PayPal to process the payment through the account.
Credit card
Your credit card account will be charged after your order has been completed. Payment will be processed via Shopify Payments.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, the following payment options are offered via Klarna:
Invoice: The payment period is 14 days from the date of shipment. The invoice terms and conditions can be found at Klarna.com/ch.
Using the invoice payment method requires a positive credit check. The Klarna user conditions and further information can be found here.
RESERVATION OF TITLE
The delivered goods remain the property of Büffel Bill GmbH until the purchase price has been paid in full.
- ADDRESS/IMPRINT
Customer Service:
info@bueffel-bill.ch
Business address and administration:
Büffel Bill GmbH
Main Street 137
8274 Tägerwilen
Managing Director: Manuel Ruess
Headquarters: Tägerwilen
UID: CHE-291.779.921)